RETURN FOR 30 DAYS AFTER PURCHASE
We like to do something extra for our customers. So, you have received you order, but still not completely satisfied? You can return it to the store, or send it back, and you don't have to give any reason for it. Oh, and you will get your money refunded to your account, so no vague vouchers.
COST OF RETURNS
If you have received what you have ordered, however, you still want to return it by post, in this case the costs of sending it back are for you. You can return the item to the address below. Please add the completed return form to the package. Of course we assume that you have not worn or used the item, that it is in exactly the same condition as when you received it, that it is in the original packaging and that the labels and price tags are still present.
Tav Webshop Retouren
In all other cases, for example receiving the wrong item, other than described, damaged or something that is not done properly by us, we apologize for the inconvenience. Send back the product and add a the return form, we will contact you regarding the following steps.
DO YOU HAVE ANY QUESTIONS?
We are available for you 5 days a week from 9:30 AM to 6:00 PM. By telephone on 0227-593 888, via email we can be reached via firstname.lastname@example.org. We are also regularly online live on the chat, click in the bottom right of the screen on the chat window.